These Terms and Conditions govern the use of saassupportteam.com and any services provided through the website. By accessing the site or engaging our services, you agree to comply with these terms.
Definitions
For the purposes of these Terms:
- Agreement – The written contract, proposal, or related documentation defining the scope and conditions of services.
- Client Content – Materials supplied by the client for inclusion in a Project, including documents, data, or other content.
- Deliverables – The work products specified in the Agreement.
- Company Tools – Internal tools, frameworks, software, templates, or resources used in delivering Services.
- Final Deliverables – The completed output delivered under the Agreement.
- Project – The specific engagement agreed between the parties.
- Services – Support, consulting, or related professional services provided by saassupportteam.com.
- Third-Party Materials – Content or services owned or provided by external providers.
Service Delivery
Services are delivered according to the milestones and timelines outlined in the Agreement. We apply professional judgment and commercially reasonable efforts in performing our obligations.
Proposal Validity
Proposals remain valid for thirty (30) days from the date issued. If not accepted within that period, we may revise and resubmit them.
Fees, Expenses, and Taxes
Unless clearly included in the Agreement:
- Third-party costs are billed separately.
- Approved expenses may be invoiced at cost.
- Clients are responsible for applicable taxes related to the Services.
Payment Terms
Invoices are due within five (5) days of issuance unless otherwise agreed in writing. Payment schedules may follow milestone-based arrangements as defined in the Agreement.
Changes to Scope
All change requests must be submitted in writing.
Minor adjustments that do not materially affect cost or timelines may be handled within the existing Agreement. Significant changes impacting scope, delivery schedule, or budget require a new or supplemental written agreement.
Revised proposals related to scope changes remain valid for fourteen (14) working days unless otherwise specified.
Delays
If delays result from the client’s failure to provide required materials, approvals, or decisions, project timelines will be extended accordingly.
If delays occur on our side, we will notify the client promptly and take reasonable steps to minimize disruption.
Events beyond either party’s reasonable control may extend timelines and will not constitute a breach.
Review and Acceptance
Deliverables undergo internal review before submission.
Clients have seven (7) working days to review and provide written feedback. Issues identified within the agreed scope will be addressed within a reasonable timeframe.
If no feedback is received within the review period, Deliverables may be considered accepted.
Client Responsibilities
Clients must provide lawful, accurate, and ready-to-use materials necessary for the Project.
Unless otherwise agreed, the client is responsible for final proofreading and verification of content. Timely decisions regarding third-party services are also required.
Attribution and Portfolio Use
Unless otherwise agreed in writing, we may include a discreet accreditation in digital Deliverables and reference completed Projects in our portfolio or promotional materials in a factual manner.
Neither party shall unreasonably prevent accurate references to completed work.
Confidential Information
Both parties agree to maintain the confidentiality of non-public information exchanged during the Project. This does not apply to information that is publicly available or lawfully obtained from other sources.
Confidential information will not be disclosed to third parties except where necessary to perform Services or where required by law.
Independent Contractor Relationship
saassupportteam.com operates as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment relationship, or exclusivity unless expressly agreed in writing.
We may engage subcontractors where appropriate while remaining responsible for the Services provided.
Limitation of Liability
To the extent permitted by applicable law, Services are provided “as is.” Our total liability in connection with any claim is limited to the amount paid for the specific Services giving rise to that claim.
Intellectual Property Rights
Upon full payment, the client receives a non-exclusive, perpetual, worldwide license to use the Final Deliverables as defined in the Agreement.
Company Tools and proprietary methodologies remain the property of saassupportteam.com unless explicitly transferred in writing. Restrictions on modification or derivative works may apply as specified in the Agreement.
Support Services
Support or maintenance services are provided only if expressly agreed and may be billed separately.
Any warranty may become void if Deliverables are altered by third parties without our involvement.
Updates to These Terms
We may update these Terms and Conditions at any time. The version published on saassupportteam.com governs current use. Continued use of the website or Services indicates acceptance of the revised Terms.